Privacy Policy

1. Introduction
KochDecoration.com is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and make purchases.

2. Information We Collect
We collect the following types of information:

  • Personal identification information (name, email address, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely through our payment providers)
  • Order history and purchase details
  • Technical data (IP address, browser type, device information)
  • Usage data and website interaction information
  • Marketing and communication preferences

3. How We Use Your Information
We use your personal information for these specific purposes:

  • Processing and fulfilling your orders
  • Managing your account and providing customer support
  • Personalizing your shopping experience
  • Sending order confirmations and shipping notifications
  • Communicating about promotions and new collections (with your consent)
  • Improving our website functionality and user experience
  • Preventing fraud and ensuring website security
  • Complying with legal obligations

4. Legal Basis for Processing
Our processing of your personal data is based on:

  • Contractual necessity to process your orders
  • Your explicit consent for marketing communications
  • Legal compliance requirements
  • Legitimate business interests

5. Data Sharing and Disclosure
We may share your information with trusted third parties including:

  • Shipping and delivery partners (Australia Post, courier services)
  • Payment processing providers (Stripe, PayPal, banks)
  • Email marketing platforms
  • Analytics and website performance services
  • Professional advisors and legal authorities (when required by law)

6. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure all data transfers comply with applicable data protection laws and implement appropriate safeguards.

7. Data Security
We implement comprehensive security measures to protect your information:

  • SSL encryption for all data transmissions
  • Secure payment processing systems
  • Regular security assessments and updates
  • Limited employee access to personal data
  • Secure data storage systems with backup protocols

8. Data Retention
We retain your personal information only as long as necessary:

  • Order information: 7 years for legal and tax purposes
  • Customer account data: Until account deletion is requested
  • Marketing data: Until consent is withdrawn
  • Analytics data: 26 months maximum
  • Service records: As required by Australian law

9. Your Rights
You have the following rights regarding your personal data:

  • Right to access and receive your data
  • Right to correct inaccurate information
  • Right to request data deletion
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge complaints with supervisory authorities
  • Right to know how your data is being used

10. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for:

  • Essential website functionality
  • Performance monitoring and analytics
  • Personalization of content and user experience
  • Targeted advertising (with consent)
  • Shopping cart maintenance

You can manage your cookie preferences through your browser settings or our cookie preference center.

11. Marketing Communications
You can control marketing communications by:

  • Using the unsubscribe link in our emails
  • Adjusting preferences in your account settings
  • Contacting us directly through our website
  • Opting out during the checkout process

We will never sell your personal information to third parties for marketing purposes.

12. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

13. Children’s Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information.

14. Automated Decision Making
We may use automated processing to personalize your experience, but you have the right to human intervention and to challenge decisions.

15. Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The current version will always be available on our website with the effective date clearly indicated. We will notify you of any material changes through email or website notices.

16. Contact Us
For questions about this privacy policy or your personal data, please contact us through the contact form on our website. We aim to respond to all privacy-related inquiries within 5 business days.

17. Data Protection Officer
We have appointed a Data Protection Officer who can be contacted through our website for privacy-related inquiries and to exercise your data protection rights.

18. Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and ensure all personal information is handled in accordance with Australian privacy laws.

19. Data Breach Procedures
In the event of a data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme under Australian law.

This privacy policy was last updated on January 1, 2024.