Shipping & Delivery Information
Shipping Options
We offer reliable shipping services across Australia and internationally. All orders are processed within 1-2 business days from our warehouse.
Domestic Shipping
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
- Same Day Delivery: Available in select metropolitan areas (order before 11 AM AEST)
- Free standard shipping on orders over $100
International Shipping
We ship to over 50 countries worldwide:
- New Zealand: 5-10 business days
- United States: 7-14 business days
- United Kingdom: 10-15 business days
- Asia: 7-12 business days
- Europe: 10-18 business days
Shipping Costs
Within Australia
- Standard: $9.95 (Free over $100)
- Express: $19.95
- Same Day: $29.95
International
Costs calculated at checkout based on destination and package weight. Minimum international shipping fee: $24.95
Order Processing
Processing Times
Orders placed before 2 PM AEST Monday-Friday are processed same day. Orders placed after 2 PM or on weekends are processed next business day.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking number and carrier information. Track your package directly through our website.
Delivery Information
Signature Required
All deliveries require signature for security. If you’re unavailable, the carrier will leave a card with pickup instructions.
Delivery Areas
We deliver to all Australian states and territories, including remote areas (additional charges may apply).
Special Instructions
Add delivery instructions during checkout. While we try to accommodate requests, we cannot guarantee special handling.
International Delivery Considerations
Customs & Duties
International customers are responsible for:
- Customs clearance fees
- Import duties
- Taxes and levies
These charges are not included in shipping costs.
Restricted Items
Some products cannot be shipped to certain countries due to customs restrictions. We’ll notify you if this affects your order.
Delivery Issues
Failed Delivery Attempts
After two failed attempts, packages are held at local post offices for 10 business days before return to sender.
Incorrect Address
Double-check your shipping address before ordering. We’re not responsible for packages sent to incorrect addresses provided by customers.
Damaged Deliveries
Contact us within 24 hours of delivery for damaged items. Provide photos of the damage and packaging for immediate assistance.
Special Services
Scheduled Delivery
Choose your preferred delivery date during checkout (additional fees apply).
Gift Services
We offer:
- Gift messaging
- Discrete packaging
- No price documentation in packages
FAQ
When will my order ship?
Most orders ship within 24 hours. You’ll receive tracking information once shipped.
Can I change my shipping address?
Contact us immediately after ordering. Address changes are only possible before shipment.
Do you deliver to PO boxes?
Yes, we deliver to all Australian PO boxes via Australia Post.
What about remote area delivery?
Remote areas may experience longer delivery times. Additional charges apply for some remote locations.
How can I track my international order?
Use the tracking number provided. International tracking may have limited updates until packages reach destination countries.
Shipping Updates
Holiday Periods
During peak seasons, allow extra processing and delivery time. We’ll notify you of any significant delays.
Weather Delays
Severe weather may affect delivery schedules. We appreciate your understanding during these situations.
Service Interruptions
Carrier service issues may occasionally delay deliveries. We work closely with carriers to minimize disruptions.
Contact Information
For shipping inquiries, contact our customer service team through our website. Include your order number for faster assistance.
Important Notes
- Insurance included on all shipments
- Business days exclude weekends and public holidays
- Delivery times are estimates, not guarantees
- Some items may ship separately from different warehouses
We’re committed to ensuring your Koch Decoration products arrive safely and promptly. Thank you for choosing us for your home decor needs.